Jacky Chan*
Product Design Lead
Building intuitive SaaS experiences with Human-Centered Design & AI
• Tools for enterprise clients, internal & customer-facing.
• Combining UX/UI and Vibe Coding (AI) for intuitive, impactful experiences
* Yes, that Jacky Chan. No, not the actor.
Jacky Chan*
Product Design Lead
Building intuitive SaaS experiences with Human-Centered Design & AI
• Tools for enterprise clients, internal & customer-facing.
• Combining UX/UI and Vibe Coding (AI) for intuitive, impactful experiences
* Yes, that Jacky Chan. No, not the actor.
Tools which I use on a daily basis.
Tools which I use on a daily basis.
Adobe Creative Suite
Photoshop, After Effects, Premiere
SQL
Database Management, Queries and Data Analysis
A peek behind the curtain user journey maps, UX research artifacts, and the high-fidelity screens they shaped.
"Jacky has an inspiring drive and I cannot recommend him enough"
"Jacky is a pleasure to work with"
"Jacky is just dang clever"
"Jacky has an inspiring drive and I cannot recommend him enough"
"Jacky is a pleasure to work with"
"Jacky is just dang clever"
Experience across Mobile & Web
Explore My Work
My work blends innovative thinking and practical solutions, ensuring it is both engaging, effective and aligns with business objectives. Will be adding some AI focused case studies soon, stay tuned…
From Data Overload to Decision Engine: Redesigning a BI Dashboard
Finance teams were drowning in data but starving for insight. By rebuilding the dashboard around real user workflows, we turned a cluttered interface into a clarity machine, giving stakeholders the right numbers, at a glance, when it matters.
The Web App That Made Social Anxiety Feel Less Lonely
1 in 4 young people struggle with social anxiety, and most suffer in silence. MusicLab bridges music therapy and peer connection in a safe digital space, giving users a low-pressure way to open up, find their people, and feel genuinely understood.
From Dated to Distinctive: A Full Brand Overhaul for Captain Bagrat
Captain Bagrat had the talent. The brand just wasn't keeping up. A ground-up refresh, new logo, new visual language, new website, turned a forgettable identity into one that actually commands attention and reflects the studio's ambition.
Want to see me in action? View my Loom walkthroughs!
From Data Overload to Decision Engine: Redesigning a BI Dashboard
Finance teams were drowning in data but starving for insight. By rebuilding the dashboard around real user workflows, we turned a cluttered interface into a clarity machine, giving stakeholders the right numbers, at a glance, when it matters.
User Interface (UI)
User Experience (UX)
Prototyping
The Web App That Made Social Anxiety Feel Less Lonely
1 in 4 young people struggle with social anxiety, and most suffer in silence. MusicLab bridges music therapy and peer connection in a safe digital space, giving users a low-pressure way to open up, find their people, and feel genuinely understood.
User Interface (UI)
User Experience (UX)
User Research
From Dated to Distinctive: A Full Brand Overhaul for Captain Bagrat
Captain Bagrat had the talent. The brand just wasn't keeping up. A ground-up refresh, new logo, new visual language, new website, turned a forgettable identity into one that actually commands attention and reflects the studio's ambition.
Graphics Design
Branding
Iterative Design Proccess
Want to see me in action? View my Loom walkthroughs!
Here’s a curated set of videos showing how I approach product design, work with engineers, and solve real business problems with clarity and intent.
Testimonials by Professionals
Testimonials by Professionals
Here are some commendations from colleagues and associates I've collaborated with. I've managed to incorporate a selection of cherished endorsements from past clients and peers.
I'm pleased to recommend Jacky. He has demonstrated exceptional skill in User Experience and Web Design. His designs are intuitive, engaging, and aesthetically pleasing.
Jacky is a hardworking team player with a consistently positive attitude. He would be an outstanding asset to any team. I highly recommend him.Pranay K.
Digital Strategy Consultant, DPHI
I’ve worked with Jacky across multiple projects, and he is a genuinely strong product designer with real impact. His UX and UI skills are solid, and he consistently ties his design decisions back to clear business outcomes.
Jacky has a talent for taking complex, data-heavy workflows and turning them into simple, intuitive interfaces that make sense immediately.
He collaborates extremely well with engineers and stakeholders, communicates his thinking clearly, and helps streamline the delivery process from idea to implementation.
I’ve seen noticeable improvements in clarity, quality, and efficiency in the areas he’s worked on.
Beyond his design ability, Jacky is a great teammate who brings positivity and drive to every project. I highly recommend Jacky for any product design role.
Enes S.
Senior Fraud Analyst, CommBank
I had the pleasure of working with Jacky at Satori, where he closely guided me on multiple client-facing projects.
Jacky exhibits exceptional skills in client relationship management and problem-solving, coupled with strong technical expertise. His ability to understand client needs and create customized solutions greatly enhanced our clients' satisfaction. Simultaneously, Jacky is a great team player, always ready to lend a helping hand to other team members and proactively organise team activities.
I highly recommend Jacky for any role that demands strategic thinking and a dedicated professional. He would be a valuable asset to an organisation.
Terry S.
Digital Coordinator, GroupM
Jacky has a humble serving character caring for the members of his team. Very admirable qualities in a future leader.
Soo R.
Senior Data Analyst, Avant Mutual
Jacky has been amazingly responsive, supportive and just dang clever
Annette W.
Head of Finance Operations, DPHI
I'm pleased to recommend Jacky. He has demonstrated exceptional skill in User Experience and Web Design. His designs are intuitive, engaging, and aesthetically pleasing.
Jacky is a hardworking team player with a consistently positive attitude. He would be an outstanding asset to any team. I highly recommend him.Pranay K.
Digital Strategy Consultant, DPHI
I’ve worked with Jacky across multiple projects, and he is a genuinely strong product designer with real impact. His UX and UI skills are solid, and he consistently ties his design decisions back to clear business outcomes.
Jacky has a talent for taking complex, data-heavy workflows and turning them into simple, intuitive interfaces that make sense immediately.
He collaborates extremely well with engineers and stakeholders, communicates his thinking clearly, and helps streamline the delivery process from idea to implementation.
I’ve seen noticeable improvements in clarity, quality, and efficiency in the areas he’s worked on.
Beyond his design ability, Jacky is a great teammate who brings positivity and drive to every project. I highly recommend Jacky for any product design role.
Enes S.
Senior Fraud Analyst, CommBank
I had the pleasure of working with Jacky at Satori, where he closely guided me on multiple client-facing projects.
Jacky exhibits exceptional skills in client relationship management and problem-solving, coupled with strong technical expertise. His ability to understand client needs and create customized solutions greatly enhanced our clients' satisfaction. Simultaneously, Jacky is a great team player, always ready to lend a helping hand to other team members and proactively organise team activities.
I highly recommend Jacky for any role that demands strategic thinking and a dedicated professional. He would be a valuable asset to an organisation.
Terry S.
Digital Coordinator, GroupM
Jacky has a humble serving character caring for the members of his team. Very admirable qualities in a future leader.
Soo R.
Senior Data Analyst, Avant Mutual
Jacky has been amazingly responsive, supportive and just dang clever
Annette W.
Head of Finance Operations, DPHI
I'm pleased to recommend Jacky. He has demonstrated exceptional skill in User Experience and Web Design. His designs are intuitive, engaging, and aesthetically pleasing.
Jacky is a hardworking team player with a consistently positive attitude. He would be an outstanding asset to any team. I highly recommend him.Pranay K.
Digital Strategy Consultant, DPHI
I’ve worked with Jacky across multiple projects, and he is a genuinely strong product designer with real impact. His UX and UI skills are solid, and he consistently ties his design decisions back to clear business outcomes.
Jacky has a talent for taking complex, data-heavy workflows and turning them into simple, intuitive interfaces that make sense immediately.
He collaborates extremely well with engineers and stakeholders, communicates his thinking clearly, and helps streamline the delivery process from idea to implementation.
I’ve seen noticeable improvements in clarity, quality, and efficiency in the areas he’s worked on.
Beyond his design ability, Jacky is a great teammate who brings positivity and drive to every project. I highly recommend Jacky for any product design role.
Enes S.
Senior Fraud Analyst, CommBank
I had the pleasure of working with Jacky at Satori, where he closely guided me on multiple client-facing projects.
Jacky exhibits exceptional skills in client relationship management and problem-solving, coupled with strong technical expertise. His ability to understand client needs and create customized solutions greatly enhanced our clients' satisfaction. Simultaneously, Jacky is a great team player, always ready to lend a helping hand to other team members and proactively organise team activities.
I highly recommend Jacky for any role that demands strategic thinking and a dedicated professional. He would be a valuable asset to an organisation.
Terry S.
Digital Coordinator, GroupM
Jacky has a humble serving character caring for the members of his team. Very admirable qualities in a future leader.
Soo R.
Senior Data Analyst, Avant Mutual
Jacky has been amazingly responsive, supportive and just dang clever
Annette W.
Head of Finance Operations, DPHI
I'm pleased to recommend Jacky. He has demonstrated exceptional skill in User Experience and Web Design. His designs are intuitive, engaging, and aesthetically pleasing.
Jacky is a hardworking team player with a consistently positive attitude. He would be an outstanding asset to any team. I highly recommend him.Pranay K.
Digital Strategy Consultant, DPHI
I’ve worked with Jacky across multiple projects, and he is a genuinely strong product designer with real impact. His UX and UI skills are solid, and he consistently ties his design decisions back to clear business outcomes.
Jacky has a talent for taking complex, data-heavy workflows and turning them into simple, intuitive interfaces that make sense immediately.
He collaborates extremely well with engineers and stakeholders, communicates his thinking clearly, and helps streamline the delivery process from idea to implementation.
I’ve seen noticeable improvements in clarity, quality, and efficiency in the areas he’s worked on.
Beyond his design ability, Jacky is a great teammate who brings positivity and drive to every project. I highly recommend Jacky for any product design role.
Enes S.
Senior Fraud Analyst, CommBank
I had the pleasure of working with Jacky at Satori, where he closely guided me on multiple client-facing projects.
Jacky exhibits exceptional skills in client relationship management and problem-solving, coupled with strong technical expertise. His ability to understand client needs and create customized solutions greatly enhanced our clients' satisfaction. Simultaneously, Jacky is a great team player, always ready to lend a helping hand to other team members and proactively organise team activities.
I highly recommend Jacky for any role that demands strategic thinking and a dedicated professional. He would be a valuable asset to an organisation.
Terry S.
Digital Coordinator, GroupM
Jacky has a humble serving character caring for the members of his team. Very admirable qualities in a future leader.
Soo R.
Senior Data Analyst, Avant Mutual
Jacky has been amazingly responsive, supportive and just dang clever
Annette W.
Head of Finance Operations, DPHI
I'm pleased to recommend Jacky. He has demonstrated exceptional skill in User Experience and Web Design. His designs are intuitive, engaging, and aesthetically pleasing.
Jacky is a hardworking team player with a consistently positive attitude. He would be an outstanding asset to any team. I highly recommend him.Pranay K.
Digital Strategy Consultant, DPHI
I’ve worked with Jacky across multiple projects, and he is a genuinely strong product designer with real impact. His UX and UI skills are solid, and he consistently ties his design decisions back to clear business outcomes.
Jacky has a talent for taking complex, data-heavy workflows and turning them into simple, intuitive interfaces that make sense immediately.
He collaborates extremely well with engineers and stakeholders, communicates his thinking clearly, and helps streamline the delivery process from idea to implementation.
I’ve seen noticeable improvements in clarity, quality, and efficiency in the areas he’s worked on.
Beyond his design ability, Jacky is a great teammate who brings positivity and drive to every project. I highly recommend Jacky for any product design role.
Enes S.
Senior Fraud Analyst, CommBank
I had the pleasure of working with Jacky at Satori, where he closely guided me on multiple client-facing projects.
Jacky exhibits exceptional skills in client relationship management and problem-solving, coupled with strong technical expertise. His ability to understand client needs and create customized solutions greatly enhanced our clients' satisfaction. Simultaneously, Jacky is a great team player, always ready to lend a helping hand to other team members and proactively organise team activities.
I highly recommend Jacky for any role that demands strategic thinking and a dedicated professional. He would be a valuable asset to an organisation.
Terry S.
Digital Coordinator, GroupM
Jacky has a humble serving character caring for the members of his team. Very admirable qualities in a future leader.
Soo R.
Senior Data Analyst, Avant Mutual
Jacky has been amazingly responsive, supportive and just dang clever
Annette W.
Head of Finance Operations, DPHI
I'm pleased to recommend Jacky. He has demonstrated exceptional skill in User Experience and Web Design. His designs are intuitive, engaging, and aesthetically pleasing.
Jacky is a hardworking team player with a consistently positive attitude. He would be an outstanding asset to any team. I highly recommend him.Pranay K.
Digital Strategy Consultant, DPHI
I’ve worked with Jacky across multiple projects, and he is a genuinely strong product designer with real impact. His UX and UI skills are solid, and he consistently ties his design decisions back to clear business outcomes.
Jacky has a talent for taking complex, data-heavy workflows and turning them into simple, intuitive interfaces that make sense immediately.
He collaborates extremely well with engineers and stakeholders, communicates his thinking clearly, and helps streamline the delivery process from idea to implementation.
I’ve seen noticeable improvements in clarity, quality, and efficiency in the areas he’s worked on.
Beyond his design ability, Jacky is a great teammate who brings positivity and drive to every project. I highly recommend Jacky for any product design role.
Enes S.
Senior Fraud Analyst, CommBank
I had the pleasure of working with Jacky at Satori, where he closely guided me on multiple client-facing projects.
Jacky exhibits exceptional skills in client relationship management and problem-solving, coupled with strong technical expertise. His ability to understand client needs and create customized solutions greatly enhanced our clients' satisfaction. Simultaneously, Jacky is a great team player, always ready to lend a helping hand to other team members and proactively organise team activities.
I highly recommend Jacky for any role that demands strategic thinking and a dedicated professional. He would be a valuable asset to an organisation.
Terry S.
Digital Coordinator, GroupM
Jacky has a humble serving character caring for the members of his team. Very admirable qualities in a future leader.
Soo R.
Senior Data Analyst, Avant Mutual
Jacky has been amazingly responsive, supportive and just dang clever
Annette W.
Head of Finance Operations, DPHI
I'm pleased to recommend Jacky. He has demonstrated exceptional skill in User Experience and Web Design. His designs are intuitive, engaging, and aesthetically pleasing.
Jacky is a hardworking team player with a consistently positive attitude. He would be an outstanding asset to any team. I highly recommend him.Pranay K.
Digital Strategy Consultant, DPHI
I’ve worked with Jacky across multiple projects, and he is a genuinely strong product designer with real impact. His UX and UI skills are solid, and he consistently ties his design decisions back to clear business outcomes.
Jacky has a talent for taking complex, data-heavy workflows and turning them into simple, intuitive interfaces that make sense immediately.
He collaborates extremely well with engineers and stakeholders, communicates his thinking clearly, and helps streamline the delivery process from idea to implementation.
I’ve seen noticeable improvements in clarity, quality, and efficiency in the areas he’s worked on.
Beyond his design ability, Jacky is a great teammate who brings positivity and drive to every project. I highly recommend Jacky for any product design role.
Enes S.
Senior Fraud Analyst, CommBank
I had the pleasure of working with Jacky at Satori, where he closely guided me on multiple client-facing projects.
Jacky exhibits exceptional skills in client relationship management and problem-solving, coupled with strong technical expertise. His ability to understand client needs and create customized solutions greatly enhanced our clients' satisfaction. Simultaneously, Jacky is a great team player, always ready to lend a helping hand to other team members and proactively organise team activities.
I highly recommend Jacky for any role that demands strategic thinking and a dedicated professional. He would be a valuable asset to an organisation.
Terry S.
Digital Coordinator, GroupM
Jacky has a humble serving character caring for the members of his team. Very admirable qualities in a future leader.
Soo R.
Senior Data Analyst, Avant Mutual
Jacky has been amazingly responsive, supportive and just dang clever
Annette W.
Head of Finance Operations, DPHI
I'm pleased to recommend Jacky. He has demonstrated exceptional skill in User Experience and Web Design. His designs are intuitive, engaging, and aesthetically pleasing.
Jacky is a hardworking team player with a consistently positive attitude. He would be an outstanding asset to any team. I highly recommend him.Pranay K.
Digital Strategy Consultant, DPHI
I’ve worked with Jacky across multiple projects, and he is a genuinely strong product designer with real impact. His UX and UI skills are solid, and he consistently ties his design decisions back to clear business outcomes.
Jacky has a talent for taking complex, data-heavy workflows and turning them into simple, intuitive interfaces that make sense immediately.
He collaborates extremely well with engineers and stakeholders, communicates his thinking clearly, and helps streamline the delivery process from idea to implementation.
I’ve seen noticeable improvements in clarity, quality, and efficiency in the areas he’s worked on.
Beyond his design ability, Jacky is a great teammate who brings positivity and drive to every project. I highly recommend Jacky for any product design role.
Enes S.
Senior Fraud Analyst, CommBank
I had the pleasure of working with Jacky at Satori, where he closely guided me on multiple client-facing projects.
Jacky exhibits exceptional skills in client relationship management and problem-solving, coupled with strong technical expertise. His ability to understand client needs and create customized solutions greatly enhanced our clients' satisfaction. Simultaneously, Jacky is a great team player, always ready to lend a helping hand to other team members and proactively organise team activities.
I highly recommend Jacky for any role that demands strategic thinking and a dedicated professional. He would be a valuable asset to an organisation.
Terry S.
Digital Coordinator, GroupM
Jacky has a humble serving character caring for the members of his team. Very admirable qualities in a future leader.
Soo R.
Senior Data Analyst, Avant Mutual
Jacky has been amazingly responsive, supportive and just dang clever
Annette W.
Head of Finance Operations, DPHI
Experience
Experience
Product Design Lead
Product Design Lead
Stealth Startup
Stealth Startup
Mar 2026 - Present
Mar 2026 - Present
Senior UX/CX Consultant
Senior UX/CX Consultant
SATORI
SATORI
Aug 2022 - Mar 2026
Aug 2022 - Mar 2026
Junior UX/UI Designer
Junior UX/UI Designer
Captain Bagrat
Captain Bagrat
Apr 2021 - Jul 2022
Apr 2021 - Jul 2022
Graphics Design Internship
Graphics Design Internship
Stone Digital
Stone Digital
Feb 2021 - Apr 2021
Feb 2021 - Apr 2021
Graduate Design Internship
Graduate Design Internship
Captain Bagrat
Captain Bagrat
Dec 2020 - Feb 2021
Dec 2020 - Feb 2021
Skills
AI Design
UX Design
UI Design
Product Design
Consulting
Design Systems
Front-End Development
CRM
CX Design
Interaction Design
User Testing
Usability Testing
UX Research
B2B SaaS
Mentoring
No-Code
Web Design
+ More
+ More
Designer specialising in
AI x Design
AI x Design
AI x Design
AI x Design
AI x Design
with over
5 years
5 years
5 years
5 years
5 years
of professional experience.
Expertise extends to
SaaS
SaaS
SaaS
SaaS
SaaS
enabling creation of
both aesthetically
pleasing and business aligned solutions.
Currently works as a
Product Design Lead
Product Design Lead
Product Design Lead
Product Design Lead
Product Design Lead
at a Stealth Startup.
Designer specialising in
AI x Design
AI x Design
AI x Design
AI x Design
AI x Design
with over
5 years
5 years
5 years
5 years
5 years
of professional experience.
Expertise extends to
SaaS
SaaS
SaaS
SaaS
SaaS
enabling creation of
both aesthetically pleasing
and business aligned solutions.
Currently works as a
Product Design Lead
Product Design Lead
Product Design Lead
Product Design Lead
Product Design Lead
at a Stealth Startup.
Process: Turning Ideas into Impact
Great design starts with clarity, but scales through adaptability. My process blends structured thinking with AI-native workflows: enabling faster exploration, sharper insights, and more impactful outcomes.
From discovery to delivery, I balance human-centred design with emerging tools to move efficiently from idea to execution, ensuring every decision aligns with both user needs and business goals.
Discover
Where curiosity meets direction.
I explore problem spaces through user research, stakeholder alignment, and rapid ideation. Leveraging AI-assisted discovery and synthesis, I uncover opportunities faster while ensuring we’re solving the right problems.
Where curiosity meets direction.
I explore problem spaces through user research, stakeholder alignment, and rapid ideation. Leveraging AI-assisted discovery and synthesis, I uncover opportunities faster while ensuring we’re solving the right problems.
Define
Clarity through insight.
I translate research into actionable direction: analysing user behaviours, market context, and business objectives. AI tools support pattern recognition and synthesis, helping sharpen problem statements and prioritise what matters most.
Clarity through insight.
I translate research into actionable direction: analysing user behaviours, market context, and business objectives. AI tools support pattern recognition and synthesis, helping sharpen problem statements and prioritise what matters most.
Develop
Designing with intent and intelligence.
I craft intuitive, scalable experiences through wireframes, prototypes, and interaction design. Combining UX fundamentals with AI-assisted workflows, I rapidly iterate, test ideas, and refine solutions that enhance usability and engagement.
Designing with intent and intelligence.
I craft intuitive, scalable experiences through wireframes, prototypes, and interaction design. Combining UX fundamentals with AI-assisted workflows, I rapidly iterate, test ideas, and refine solutions that enhance usability and engagement.
Deliver
From concept to impact.
I bring designs to life through design systems, close collaboration with engineers, and continuous iteration. With AI supporting QA, documentation, and edge-case thinking, I ensure solutions are not only polished, but resilient and ready to scale.
From concept to impact.
I bring designs to life through design systems, close collaboration with engineers, and continuous iteration. With AI supporting QA, documentation, and edge-case thinking, I ensure solutions are not only polished, but resilient and ready to scale.
Years experience
Years experience
5+
Projects completed
100+
Connections made
1500+
Industries served
7+
FAQ | Common Queries Answered
Common Queries Answered
What is your design process?
My process follows four key phases: Discover, Define, Develop, and Deliver. I start by understanding user needs and business goals through research and exploration. I then define clear problem statements and translate insights into design direction. From there, I design and prototype solutions, leveraging AI to accelerate iteration and testing. Finally, I collaborate with engineers to deliver polished, user-centred experiences.
What is your design process?
What tools and software do you use for UX design?
How do you measure the success of your UX designs?